Telephone Navigator – 37.5 hours (Full Time)

Involve Kent is commissioned by Kent County Council to provide the Community Navigation and Carer’s assessment and support service for Carers in West Kent, this is a service to support people caring unpaid for a family member, partner or friend who needs support because of disability, illness, addiction or age-related difficulties.

You will be part of a pro-active team, being the initial contact for carers and clients wishing to access support, providing information, advice and guidance, completing telephone Carers Assessments and working with Carers to create a support plan.

You will need a high level of accurate data entry skills, a positive and can-do attitude, enjoy working as a member of a team, good written and verbal communication, highly organised and self-reliant.

The purpose of the service is to support Carers in their caring role and enable them to:

• Have access to information, advice and guidance; and integrated, personalized services
• Have a life of their own, maintain social contacts and personal relationships
• Optimize their physical and emotional wellbeing, enjoying separate social and community activities
• Participate in work, leisure activities or education
• Promote and support their financial wellbeing and provide support to maintain good health as appropriate.

For more information please download the full Job Description below.

We at Involve Kent pride ourselves on being an employer of choice and encourage applications from experienced candidates and those with potential, irrespective of identity, background, life experience or circumstances, It’s vital that the voluntary sector is as diverse as the society we serve. We welcome the unique contribution diverse applicants bring in terms of their culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. This role also includes providing regulated activity with adults and employment is therefore subject to relevant checks with Disclosure and Barring service.