Involve Kent

30 Turkey Court

Ashford Road


ME14 5PP

Charity no: 1066911

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T: 03000 810005


Work For Us

Community Navigator - Telephone Team

Hours of work: one vacancy 37.5 hours per week 9am - 5pm, one vacancy part time 22.5 hours over 3 days
Annual Leave: 25 days plus bank holidays 
Salary: £20,000-22,000 FTE per annum 

Employed by: Involve Kent

Contract: permanent 
Responsible to: Community Navigation Telephone Team Leader
Based: Turkey Mill, Maidstone, Kent ME14 5PP

Closing date: 29/01/20

Interview date: 04/02/20

Employment subject to DBS check

This is an innovative service commissioned by KCC to develop the Community Navigation service for older people and Carers across West Kent. Working in an outcome focussed way to improve people’s quality of life, health and wellbeing by recognising that this can be affected by a range of social, economic and environmental factors. Supporting people and their Carers (those caring for a family member or friend) to achieve their personal aspirations, participate in their local and wider communities, enhance effective personal support networks, enabling individuals to maintain healthy lifestyles; and lead independent and fulfilled lives.

We are looking for someone to be a part of our innovative and growing organisation working on our integrated telephone team as a Telephone Community Navigator with the following skills and attributes:

Excellent telephone manner, highly competent and experienced with IT and databases, including data entry with a high level of accuracy, speed and good knowledge of data protection. Outgoing, energetic and passionate about improving the wellbeing of others. Positive, resilient, able to deal with high call volumes and clients with complex needs with care and compassion. Ability to make decisions and use professional expertise within a structured framework and existing systems and policies.

To apply please submit a CV and cover letter detailing how you meet the job description and person specification found here to